RPA automation

With a strong track record in Robotic Process Automation (RPA), Vítaly embarked on its journey towards operational efficiency by implementing this technology in the Customer Service department. Previously, manual contract review was slow and error-prone, leading to the adoption of RPA. The results were impressive, with a 60% reduction in response times and a significant decrease in errors. This success propelled Vítaly to progressively expand automation to more departments, enhancing not only operational efficiency and customer experience but also boosting employee satisfaction by freeing them from repetitive and tedious tasks.

Currently, Vítaly operates seventeen processes autonomously through Robotic Process Automation (RPA) and is in the process of developing new projects with a cross-functional approach spanning all areas of the company. Each department has at least one dedicated robot, optimizing efficiency and productivity across the organization.

In a transformative milestone, Vítaly celebrates the impressive outcomes of its foray into RPA automation. Notable examples include automation in the Health Surveillance Department, where a robot processes nearly 3,000 medical analyses daily, achieving a return on investment exceeding 200% after two years. In the Technical Department, the automation of continuous audits, involving approximately 600 monthly audits, aims to achieve a 350% return over two years, showcasing the economic and operational benefits of RPA adoption at Vítaly.

This unprecedented efficiency has not only positively impacted Vítaly's operational costs but has also positioned the company as a leader in the successful adoption of RPA technology in its industry. Vítaly's commitment to innovation and efficiency is clearly reflected in these achievements, marking a significant milestone in its ongoing pursuit of operational excellence.